Notes from Black Belt Librarians: Dealing with Difficult Patrons

Swiss Army Librarian recently posted notes from a Warren Graham session at the Massachusetts Library Association conference. There are some really useful tips and guidelines, including elements of library security and how to (safely) approach a stranger and get them comply with policy. Good stuff.

Do you use your local library?

Librarian.net recently posted a link to a thread on Ask Reddit. I found the responses to "Do you use your local library?" to be revealing and uplifting. Try sorting the comments for even more perspective.